Value Add Service Feature Guide
6.1.2
Changing your personal greeting
6.2.2
Listening to messages at home
6.2.3
Listening to messages when you’re away from home
6.2.4
Deleting, replaying and saving message
6.2.5
Setting up a wake-up or reminder call
7.1.1
Setting up Selective Call Divert
7.1.2
Turning Selective Call Divert on
7.1.3
Turning Selective Call Divert off
7.2.1
Turning Selective Call Accept on and off
7.3.1
Turning Selective Call Reject on and off
7.4
Adding and Removing Numbers
7.4.1
Adding a number to your list
7.4.2
Removing a number from your list
7.4.3
Listening to the numbers in your list
Call
Waiting lets you know if someone’s calling while you’re already on the
phone. You can put your first
call on hold, take the second call, and switch back again.
1. If you’re on the phone and hear the ‘Call Waiting’ beeps, press
Flash/Recall to put Caller 1 on hold and talk to Caller 2. Caller 1 won’t be
able to hear your conversation.
2. To put Caller 2 on hold and return to Caller 1, press
Flash/Recall. Continue pressing Flash/Recall to alternate between the two
calls.
With
Call Divert, you can divert all in-coming calls to another number. This will
need to be activated by
calling customer service.
Call
Divert is a handy way to make sure you won’t miss a call when you’re out and
about on your mobile, at work, or at someone else’s home.
1. Lift the receiver and listen for the dial tone.
2. Dial *78.
3. Dial the telephone number the calls are to be diverted to.
4. Listen for the confirmation tone (two short beeps).
5. Replace the handset.
To
deactivate Call Divert
1. Lift the receiver.
2. Dial #78.
3. Listen for the confirmation tone (two short beeps).
4. Replace the receiver.
Caller
ID is a handy feature that can show you who’s calling by displaying their phone
number. Not every
number will show up, unlisted
numbers and numbers blocked by the caller will appear as PRIVATE, while international
calls or calls from some areas within Australia will appear as UNAVAILABLE.
With
Three Way Call, you can speak to two other people at once. Like a mini
conference call, it’s great
when you need to make
arrangements.
1. Establish a call with Person 1. You may phone them or they may
phone you.
2. Press Flash/Recall to place Person 1 on hold.
3. When you hear the dial tone, dial Person 2’s number.
4. When you hear their number ringing, press Recall and talk to
Person 1.You will both be able to hear Person 2’s number ringing.
OR If you would like to talk to Person 2 privately first, wait for
them to answer, then speak before pressing Recall to
begin your three-way conversation.
Call
Return lets you find out who called, even if they don’t leave a message.
And
you can return the call at the touch of a button.
1. When you hear the dial tone, dial *69.
2. If you have received a call, you will hear the last number that
called you, with the date and time of the call.
3. If you wish to return the call, dial 1.
With
our Voicemail service, you can check your messages while you’re at home or out
and about. You can
even organise a wake-up or
reminder call.
To
begin using Voicemail, you’ll first need to set up a Personal Identification
Number (PIN) and personal
greeting. To do this, follow the
steps below:
Please
note, the first time you access your Voicemail, you will be asked to enter a
default PIN number. This number will be the last 4 digits of your home phone
number.
1.
Dial *96 to enter Voicemail
2.
Press 8 for User Options
3.
Press 4 for Set-up Options
4.
Press 7 to change your PIN
5.
Enter your new PIN then press #
1.
Press *96 to enter Voicemail
2.
Press 8 for User Options
3.
Press 4 for Set-up Options
4.
Press 4 to change your personal greeting, then follow
the prompts
o If you need instructions at
any time, press 0.
1. Lift the receiver. If you hear a fast but interrupted dial tone,
you have messages in your Voicemail box.
2. Dial *96 to enter Voicemail.
3. To hear your messages, follow the instructions.
1. Dial 13 33 21 from any phone.
1. Enter your Voicemail number (your phone number, including area
code) and press #. E.g. press 029270XXXX#.
2. Enter your PIN and press #.
Once
you have heard each message, you will be given these options:
1. To delete, press 3.
2. To replay, press 7.
3. To save, press 5.
1. Dial *96 to enter Voicemail.
2. Press 8 for User Options.
3. Press 8 for Wake-up Call.
4. Press 2 to set up a new Wake-up Call.
5. Follow the prompts to enter a phone number and time.
With
Selective Call Features, you can choose to divert, accept or reject calls from
particular numbers. You
can apply Selective Call
Features to up to 30 numbers at a time.
You
will need to call customer service to have these services activated.
Selective
Call Divert allows you to decide which callers you want to divert.
It’s
a simple way to ensure you only receive the calls you want.
1. Listen for the dial tone.
2. Press *63. You will hear a prompt telling you the status of the
service and how many phone numbers are on your list.
3. Press 3.
4. Enter the phone number you want your calls diverted to, including
area code, then press #.
5. You will hear confirmation of the number you have entered.
6. If the number is correct, press 1. If it is incorrect, press 0 and
re-enter the number you want your calls diverted to.
7. You can then add or remove the numbers you want diverted, or turn
the feature on or off.
1. Listen for the dial tone.
2. Press *63. You will hear a prompt telling you the status of the
service and how many phone numbers are on your list.
3. Press 3 to turn the service on.
4. You will hear the phone number that your calls will be diverted
to.
5. If the number is correct, press 1. If it is incorrect, press 0,
then re-enter the number you wish to have your calls diverted to.
6. Call Divert will now be on, so you can hang up.
1. Listen for the dial tone.
2. Press *63. You will hear a prompt telling you the status of the
service and how many phone numbers are on your list.
3. Press 3 to turn the service off.
4. You will hear the ‘divert to’ number that is currently entered.
5. If the number is correct, press 1. If it is incorrect, press 0,
then re-enter the number you wish to have your calls diverted to.
6. Press 3 to turn the feature off.
7. Call Divert will now be off, so you can hang up.
With
Selective Call Accept, you can decide which calls you want to receive. You can
choose to accept calls
from up to 30 different
numbers, while any others will receive a recorded message.
1. Listen for the dial tone.
2. Press *68. You will hear a prompt telling you the status of the
service
3. and how many phone numbers you
have on your list.
4. Press 3.
5. You will hear confirmation that the service is either on or off.
If
you don’t want to receive calls from certain numbers, use Selective Call
Reject. You can reject up to 30
different numbers, each of whom will
receive a recorded message.
1. Listen for the dial tone.
2. Press *60. You will hear a prompt telling you the status of the
service and how many phone numbers you have on your list.
3. Press 3.
4. You will hear confirmation that the service is either on or off.
In
all cases, pick up the receiver and listen for the dial tone, then press the
access code for the relevant
Selective Call Feature.
You will then hear a prompt telling you the status of the service and how many phone
numbers you have on your list.
1. At the prompt, press #.
2. Enter the phone number (including area code) and press # again.
3. You will then hear the number you have just entered.
4. To enter another number, press # again.
1. At the prompt, press *.
2. Enter the phone number to be removed (including the area code),
then press *.
3. You will then hear the number that you have just entered.
4. If the number is correct, press 1. If it is incorrect,
5. press
0 to return to the main menu.
6. You will then hear the number that has been removed.
7. To enter another number, press * again.
1. At the prompt, press 1.
2. You will then hear the numbers on your list.
3. When you reach the end of the list, you can hang up