Provider Help

Telstra Test Numbers

 Test Number  Service
     132 000  Telstra business
 12711  Long distance carrier pre-selection confirmation.
 1800 80 1920  Own number played back to you by announcement.
 127 22 0  Calling ID send status.
 127 22 123  Own number played back to you by announcement.
 127 22 199  Ringback number.

 03 9640 0999
 1300 368999

 Telstra Fax Service (will send a Fax back in 5 min)
 1800 150 436  ADSL Codes On the line (Telstra Vendor Service)
   
   

Optus Test Numbers

 Test Number  Service
 12723 12   Own Number RVA (old number 127 2311).
  12723 22  1kHz Tone.
  12723 99  Ringback.

Reporting Faults to your Provider

 Provider  Helpdesk Number  Operating Hours
 AAPT  1800 357 597  24 hours, 7 days a week
 Optus  1300 300 332  24 hours, 7 days a week
 PowerTEL  1300 655 657  24 hours, 7 days a week
 Primus Telecom  1300 856 688  24 hours, 7 days a week
 Telstra  13 2255  24 hours, 7 days a week

Australian Telephone Area Codes

Australia uses 8-digit local telephone numbers for all customers, with 2-digit STD area codes.

 Australian Country Code (for overseas originated calls)  61
 Outgoing IDD access code (from within Australia)  0011
 Emergency Calls (Fire / Police / Ambulance)  000

Note: When calling from outside Australia, always delete the leading "0" from the area code or from the mobile telephone number.

Australian Area Code List

 Area Code  Region  State or Territory
 02  Central East  New South Wales & Australian Capital Territory
 03  South East  Victoria & Tasmania
 04  Mobile Telephones  Australia-wide
 07  North East  Queensland
 08  Central & West  Western Australia, South Australia & Northern Territory

Carrier Pre-selection Over-ride Codes

When selecting a carrier (other than your pre-selected carrier), use a prefix code (shown below) before the STD/IDD number.

 Carrier

  Prefix
 AAPT  1414
 Optus  1456
 PowerTEL  1474
 Primus Telecom  1466
 Telstra  1411

Telstra Network Feature Codes

Legend
FAT = Feature Access Tone
RVA = Recorded Voice Announcement
PIN = Personal Identification Number
AXE = Ericsson Exchange
S12 = Alcatel Exchange

"Easycall" and "Faxstream Duet" are registered trademarks of Telstra Corporation Limited

Feature

Activate

Cancel

Variables (Time/PIN or Numbers)

Status
Last Number Redial (AXE Only)

0 #

      
Call Return

* 10 #

      
Multiple Number -

Second Line Number

* 11 * 2 #

  

* 11 * 2 #
(2nd dial tone)
* 21 phone number #

  
Faxstream Duet -

Second Line Number

* 11 * 3 #

      
Call Forwarding Timed

* 16 # (RVA)

# 16 # (RVA)

* 87  PIN * (RVA) 9 * (RVA) ?

* # 16 # (RVA)
Call Forwarding Immediate  - Variable

* 21
phone number #

# 21 #

  

* # 21 # (RVA)
Call Forwarding Immediate - Fixed

* 21 #

# 21 #

  

* # 21 # (RVA)
Call Forwarding on Busy - Variable

* 24
phone number #

# 24 #

  

* # 24 # (RVA)
Call Forwarding on Busy - Fixed

* 25 #

# 25 #

  

* # 25 # (RVA)
Password Control    

* 30  old PIN * new PIN *
new PIN # (RVA)

  
CND blocking per call
(mobile phone)

# 31 #
phone number

 

Check "phone/settings" menu.
CND sending per call
(mobile phone)

*31#
phone number

 

Check "phone/settings" menu.
CND blocking per call
(fixed-line phone)

1831
phone number

 

* # 1831 # (RVA)
CND sending per call
(fixed-line phone)

1832
phone number

 

* # 1831 # (RVA)
Call Control - Predefined

* 33 PIN #

# 33 PIN #

  

* # 33 # (RVA)
Auto Call Back

Recall * 37 # (RVA)

# 37 # (RVA)

  

* # 37 # (RVA)
Call Waiting

* 43 # (FAT)

# 43 # (FAT)

  

* # 43 # (RVA)
Call Waiting over-ride per call (AXE Only)

* 44 phone number

      
Abbreviated Dialling

Individual and Group

* 51
abv code number #

# 51
abv code #

    
Delayed Hotline

* 53 hot line number #

# 53 #

  

* # 53 # (RVA)
Call Forwarding on No Answer - Variable

* 61
phone number #

# 61 #

* 61
phone number *
time in secs #

* # 61 # (RVA)
Call Forwarding on No Answer - Fixed

* 62 #

# 62 #

* 62 * time in secs #

* # 62 # (RVA)
Include Line in Hunt Group

* 76 #

# 76 #

*#76 # (RVA)
Changing Redirect List for Selective Call Forwarding    

* 87 PIN * (RVA) 4 * (RVA) ?

  
Smart (Selective) Ring

* 88 # (RVA)

# 88 # (RVA)

* 87 PIN * (RVA) ? * (RVA) ?

* # 88 # (RVA)
Selective Call Forwarding

* 92 # (RVA)

# 92 # (RVA)

  

* # 92 # (RVA)

Optus Network Feature Codes

Legend
FAT = Feature Access Tone
RVA = Recorded Voice Announcement
PIN = Personal Identification Number
DMS = Nortel DMS100 Exchange

Feature

Activate

Cancel
CND Blocking Prefix *31 (FAT) phone number  
CND Sending Prefix *32 (FAT) phone number  
Selective Call Reject

*60

  
Selective Call Divert

*63

  
Selective Call Accept

*68

  
Call Return

* 69

  
Call Divert

* 78 (FAT) phone number

# 78 (FAT)
Call Waiting  

# 87
VoiceMail Access

* 96

  
Speed Dial

* 99 abbrev code number #

  
Forward all calls

* 91(number) #

 # 91 #
Forward on busy

* 92(number) #

 # 92 #
Forward on no answer

* 93(number) #

 # 93 #

Call Forwarding
Users can control their Optus DirectLine service to automatically forward incoming calls to an alternate
telephone number, using a simple set of keystrokes from their telephone handset.
Call forwarding can be set up under three options:
• All incoming calls forwarded;
• Incoming calls are forwarded if the line is busy;
• Incoming calls are forwarded if not answered within approximately 12 seconds.
Calls are diverted within the Optus network, so you are able to use your Optus DirectLine to make an outgoing
call at the same time as an incoming call is diverted using this feature.
This feature must first be enabled within the network by Optus, and you can then activate or deactivate specific
diversions using the keystroke sequences shown in the table above.

Call forwarding is not available on Optus DirectLine services that are configured as part of a hunt group, or on
services with Voicemail activated, or on handsets that are connected via a PABX or key system.